News for 'customer experience'

High on confidence, Akash Deep keyed on for India duty

High on confidence, Akash Deep keyed on for India duty

Rediff.com13 Aug 2025

'...when they feel that they need me for any format, they would summon. My job is to perform and be ready for call ups.'

How to Choose Right Home Insurance

How to Choose Right Home Insurance

Rediff.com28 Jul 2025

Understand policy inclusions and exclusions to avoid surprises during claims.

How AI Will Disrupt The Job Market: Should India Worry?

How AI Will Disrupt The Job Market: Should India Worry?

Rediff.com25 Jun 2025

Despite the alarming figures on job displacement, AI is expected to generate millions of new roles, echoing historical trends of technological transformation.

Fuel Cutoff, Pilot Confusion Before AI Plane Crash: AAIB Report

Fuel Cutoff, Pilot Confusion Before AI Plane Crash: AAIB Report

Rediff.com12 Jul 2025

A preliminary investigation into the Air India Flight 171 crash in Ahmedabad reveals that both fuel switches were cut off before the crash, followed by pilot confusion. The report also indicates that fuel samples were satisfactory and no immediate action is recommended for Boeing 787-8 operators.

Lava dials up ambitions for smart wearables market

Lava dials up ambitions for smart wearables market

Rediff.com20 Aug 2024

With the recent launch of smartwatches, home-grown smartphone maker Lava is looking to secure a strong foothold in the Indian wearables market. The company aims to capture up to 20 per cent of this segment over the next few years, according to a senior executive.

AC prices likely to go up by 4-5% due to component shortages

AC prices likely to go up by 4-5% due to component shortages

Rediff.com18 Mar 2025

As temperatures shoot up this month signalling an early onset of summer, sales of air conditioners (AC) are set to increase, with companies expected to hike the prices of ACs by 4-5 per cent due to component shortages. Leading players like Haier and Bluestar and suppliers like EPack Durables have raised their production capacities to meet the 25-30 per cent rise in demand expected in the coming months.

Narrow escape for Srinagar-bound IndiGo flyers as flight hits hailstorm

Narrow escape for Srinagar-bound IndiGo flyers as flight hits hailstorm

Rediff.com22 May 2025

Videos of the moments of turbulence shared on social media showed panic-stricken passengers could be heard making religious supplications as the plane swayed.

What fintechs must do to scale up presence of e

What fintechs must do to scale up presence of e

Rediff.com24 Feb 2025

Non-banking entities such as fintech firms will have to tap into use cases beyond peer-to-peer (P2P) and peer-to-merchant (P2M) transactions to scale up the presence of the retail version of the central bank digital currency (CBDC), which is also known as the e, said industry players. These use cases will enable programmable transactions across domains, including the government's direct benefit transfer (DBT) schemes, with subsidies restricted to specific purposes such as food coupons, hospital bills, fertilisers, pesticides, and cross-border remittances.

How To Make Banks Treat Customers Fairly

How To Make Banks Treat Customers Fairly

Rediff.com10 Apr 2023

Nobody is held accountable for lapses, no matter how badly it affects the person or business whose accounts are frozen. Nor is there compensation for losses. Most people get to know their accounts are blocked only when a cheque bounces, points out Debashis Basu.

Ola Electric Hits Speed Bumps On Road to Future

Ola Electric Hits Speed Bumps On Road to Future

Rediff.com19 Jun 2025

Clearly, some of the bullishness of the early days has gone missing. Ola's market share is slipping amid rising competition from incumbents like Bajaj Auto and TVS.

Ikea India shuts its Mumbai City store, might open another in Pune

Ikea India shuts its Mumbai City store, might open another in Pune

Rediff.com23 Feb 2024

Furniture retailer Ikea India on Thursday said it will shut down its store in Mumbai's R City Mall by the middle of this year and explore omnichannel formats in the city. The store at R City Mall, which is spread across 72,000 sq ft, opened in June 2022 to test the viability of small-format stores. The company's plan to shut down the store illustrates the concerns surrounding the viability of running a small-format store, given the rising rentals.

Cold coffee: Starbucks sacks CEO Laxman Narasimhan

Cold coffee: Starbucks sacks CEO Laxman Narasimhan

Rediff.com13 Aug 2024

In a surprise move, struggling multinational coffee chain Starbucks on Tuesday announced the appointment of Brian Niccol as chairman and chief executive officer replacing Indian-origin CEO Laxman Narasimhan who is stepping down.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

This is How Traders Track Multibagger Stocks

This is How Traders Track Multibagger Stocks

Rediff.com9 Jul 2025

A multibagger stock multiplies its original investment several times, delivering returns of 100%, 200%, or even higher. The excitement of finding such wealth creators is undeniable, but the process of identifying them is far from simple. It requires a careful blend of research, patience, and the right set of tools.

Royal Enfield announces 1st assembly unit in Bangladesh

Royal Enfield announces 1st assembly unit in Bangladesh

Rediff.com23 Oct 2024

Indian motorcycle maker Royal Enfield on Tuesday announced starting a manufacturing unit and a showroom in Bangladesh, marking a major industrial development in the neighbouring country where the former prime minister Sheikh Hasina fled in August after weeks-long protests against her. The manufacturing facility in Chauddagram in Cumilla district is Royal Enfield's sixth outside India and besides the one in Tamil Nadu. Royal Enfield, the global leader in the mid-size motorcycle segment, has set up the facility in collaboration with IFAD Motors.

Rare earth inventories may run dry by mid-July

Rare earth inventories may run dry by mid-July

Rediff.com13 Jun 2025

Inventories of rare earth magnets used in critical automotive components - particularly electric vehicle (EV) traction motors and power steering systems - could run dry by mid-July this year, according to rating agency Icra.

Hailstorm horror: IndiGo pilot's request to use Pak airspace rejected

Hailstorm horror: IndiGo pilot's request to use Pak airspace rejected

Rediff.com22 May 2025

An IndiGo flight from Delhi to Srinagar encountered severe turbulence after a sudden hailstorm. The pilot requested permission from Lahore Air Traffic Control to use Pakistani airspace to avoid the turbulence, but the request was rejected. The flight, carrying over 220 passengers, including Trinamool Congress MPs, landed safely at Srinagar Airport. The incident is being investigated by the Directorate General of Civil Aviation (DGCA).

Terrorism Premiums To Drop 15% From April 1

Terrorism Premiums To Drop 15% From April 1

Rediff.com31 Mar 2025

'India has not faced a major terrorism loss since the Mumbai terrorist attacks in 2008.'

What Tech Risks Will the World Face in 2025?

What Tech Risks Will the World Face in 2025?

Rediff.com12 Feb 2025

While advancements in biotechnology hold immense promise for health and innovation, they also come with significant risks if misused.

Honda Motorcycle and Scooter launches Activa in electric avatar

Honda Motorcycle and Scooter launches Activa in electric avatar

Rediff.com27 Nov 2024

Honda Motorcycle and Scooter India (HMSI) on Wednesday forayed into the fast-growing domestic electric mobility market with the introduction of e-scooters, ACTIVA e: and QC1, with swappable and fixed batteries. With this, the Japanese two-wheeler maker will now be competing with other legacy players such as Bajaj Auto, Hero MotoCorp, TVS Group as well as pure EV players like Ather and Ola, who already have a good presence in the segment, which is growing at 34 per cent year-on-year.

Why 500,000 Indians Visited Vietnam

Why 500,000 Indians Visited Vietnam

Rediff.com3 Jul 2025

Stunning landscapes, natural beauty, clean beaches, cultural wealth, mouth-watering food, shopping options, safety for solo travellers, warm hospitality, easy visas, and connectivity make Vietnam a must-visit destination, discovers Ramesh Menon.

The Teen Who Built A Tax Education Game

The Teen Who Built A Tax Education Game

Rediff.com5 Aug 2025

Manas Sood, a Class 12 student from the Delhi Public School, has distributed 2,650 boxes of Tax City Education and empowered over 12,000 students from 52 schools across India. His aim? To help young Indians understand taxes and become financially literate.

'We're the largest gig worker employer in country'

'We're the largest gig worker employer in country'

Rediff.com25 Jun 2025

'Today, we have 2 million active drivers earning through our platform every month.'

Real estate players deploy AI, plug into AR and VR tech to boost sales

Real estate players deploy AI, plug into AR and VR tech to boost sales

Rediff.com16 Jan 2024

Buying one's dream home requires planning, funds, and these days, putting on an AI-enabled virtual reality (VR) headset. Realtors are increasingly providing customers an immersive experience, courtesy generative artificial intelligence (GenAI), mixed reality, and metaverse. For realty consultancy Anarock group, AI and machine learning (ML) are enabling predictive market analysis, facilitating virtual property tours, and improving property management through predictive maintenance.

RCB's Suyash thrives on clarity and team support

RCB's Suyash thrives on clarity and team support

Rediff.com30 May 2025

'My coaches gave me just one role, which is to hit the stumps, whether I bowl legbreak, googly, flipper or any other variation.'

'This Year, We Will Commence Full Refit Of B787s'

'This Year, We Will Commence Full Refit Of B787s'

Rediff.com16 Jun 2025

'That refresh programme -- because they are big aircraft and we cannot ground them all at the same time -- will last well into 2027.'

Banita Looks Stunning At SAG Awards

Banita Looks Stunning At SAG Awards

Rediff.com25 Feb 2025

Banita Sandhu attended the Screen Actors Guild Awards on Sunday, February 23, at the Shrine auditorium in Los Angeles.

Realty firms eye revenue upside, portfolio diversification from data centre boom

Realty firms eye revenue upside, portfolio diversification from data centre boom

Rediff.com24 Jun 2025

Data centres are increasingly becoming a key part of the real estate landscape, as reality firms - with rich expertise in land acquisition, construction and dealing with government approvals - are seeing them as opportunities to build long-term assets with continuous revenue flow.

Illegal online betting growing fast in India

Illegal online betting growing fast in India

Rediff.com2 Jun 2025

Lacking basic safeguards and regulations, India is fast emerging as a hub for illegal online betting and gambling market, with the top 15 such unauthorised platforms logging an alarming over 5.4 billion visits in FY25, according to a report by public policy think-tank on consumer sovereignty.

Costao Review: Dynamic Nawaz

Costao Review: Dynamic Nawaz

Rediff.com30 Apr 2025

Sejal Shah's flatly-narrated timeline would probably serve better as a documentary, observes Sukanya Verma.

Maruti Suzuki unveils first electric SUV eVITARA

Maruti Suzuki unveils first electric SUV eVITARA

Rediff.com17 Jan 2025

Speaking at the unveiling of the model at the Auto Expo, held as part of the Bharat Mobility Show, Suzuki Motor Corporation representative director and president Toshihiro Suzuki said the electric SUV would be exported to various regions, including Europe and Japan. Suzuki Motor Corporation, which has around 58 per cent stake in Maruti Suzuki India, plans to make India a global production hub for the model.

From warehouses to local stores: Ola Electric shifts gear

From warehouses to local stores: Ola Electric shifts gear

Rediff.com30 Apr 2025

Amid the ongoing controversy in Maharashtra over Ola Electric stores operating without a trade certificate, sources at the Bengaluru-based electric two-wheeler manufacturer said the company is currently transitioning from a centralised warehouse model to a retail-focused approach. They emphasized that Ola Electric is ensuring all regulatory compliances are being met during this shift.

Air India passenger finds blade-like object in flight meal, airline apologises

Air India passenger finds blade-like object in flight meal, airline apologises

Rediff.com17 Jun 2024

The airline had initiated a probe after the passenger posted on X that there was a blade-like metal object in the meal.

How HUL plans to serve the customers of tomorrow

How HUL plans to serve the customers of tomorrow

Rediff.com11 Dec 2023

Hindustan Unilever (HUL)'s decision to split its beauty and personal care division and place a renewed focus on digital has been driven by its aim to serve the consumer of tomorrow, say analysts and brand experts. HUL managing director and chief executive officer Rohit Jawa is looking to make the company 'future ready', and while these bets are not for the short-term, they will eventually pay off as the Indian consumer is young and digital friendly, they add. "Rohit Jawa comes with digital experience and he is preparing to steer HUL into serving the future consumer who is more digital friendly," said Sachin Bobade, vice-president at brokerage firm Dolat Capital.

BYD's Sealion price reveal on Feb 17, rollout on March 7

BYD's Sealion price reveal on Feb 17, rollout on March 7

Rediff.com22 Jan 2025

Chinese electric carmaker BYD is focusing on launching vehicles in the Rs 25-45 lakh price range in India even as it continues to evaluate customer preferences and demand in more affordable segments, its Head of Electric Passenger Vehicles in India Rajeev Chauhan told Business Standard.

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

Amazon Pay accepts Rs 2,000 notes to top up customers' digital wallet

Amazon Pay accepts Rs 2,000 notes to top up customers' digital wallet

Rediff.com21 Jun 2023

Amazon customers can now use their Rs 2,000 notes to top up their Amazon Pay balances during cash-on-delivery orders, as it offers a doorstep solution to ease the stress of exchanging such currency. Customers can deposit cash of up to Rs 50,000 per month, including notes of Rs 2,000 denomination, Amazon said. The cash load at doorstep service by Amazon Pay is helping consumers convert high-value notes for digital transactions.

'We are trying and creating solutions for SME segment'

'We are trying and creating solutions for SME segment'

Rediff.com20 Jul 2024

'The pricing model will be different. The product will be different.'

'India one of the attractive markets for AI-led solutions'

'India one of the attractive markets for AI-led solutions'

Rediff.com16 Apr 2025

'The country is a good test bed for enterprise adoption, but to scale rapidly, companies will need to look outside the country for customers.'